Device Protection & AppleCare+
Keep your new phone in top-working order.
We know your phone is an essential part of your daily life.
That’s why we have options to keep it protected. Add Device Protection or AppleCare+ for peace of mind when the unexpected happens.
Device Protection Plans
If your phone isn’t working, get a replacement device within 1-3 business days when you add a Device Protection plan.
Device Protection Tier 1
Eligible phones: iPhone SE (3rd generation), Samsung Galaxy A16 5G, Motorola moto g play (2024), moto G 5G (2024), moto g power 5G (2024)
Pocket Geek by Assurant included to help keep your phone secure and running smoothly
Replacement service fee of $100 may apply
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Device Protection Tier 2
Eligible phones: Samsung Galaxy S24 FE, Samsung Galaxy S23 FE Samsung Galaxy XCover6 Pro, Samsung Galaxy A36 5G
Pocket Geek by Assurant included to help keep your phone secure and running smoothly
Replacement service fee of $100 may apply
15
Device Protection Tier 3
Eligible phones: iPhone 16/16e, iPhone 15, iPhone 14, Samsung Galaxy S25, Samsung Galaxy S24, Samsung Galaxy S23, Samsung Galaxy Z Flip5
Pocket Geek by Assurant included to help keep your phone secure and running smoothly
Replacement service fee of $350 may apply
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Device Protection Tier 4
Eligible phones: iPhone 16 Plus/Pro/Pro Max, iPhone 15 Plus/Pro/Pro Max, iPhone 14 Plus/Pro/Pro Max, Samsung Galaxy S25+/S25 Ultra, Samsung Galaxy S24 Ultra, Samsung Galaxy S23+/S23 Ultra, Samsung Galaxy S22+/S22 Ultra, Samsung Galaxy Z Flip6, Samsung Galaxy Z Fold6, Samsung Galaxy Z Fold5, Motorola razr
Pocket Geek by Assurant included to help keep your phone secure and running smoothly
Replacement service fee of $600 may apply
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Learn more about Device Protection.
We’ve answered your frequently asked questions.
How can I purchase a Device Protection plan?
You can add it when buying a new phone online or in-store, or within 60 days of that date.
Is there a time limit to purchase a Device Protection plan?
If you’d like to add a Device Protection plan, it must be done within 60 days of the date you purchased your new phone.
How do I pay for my Device Protection plan?
Your Device Protection plan fee will appear on your mobile bill each month.
Are there any charges besides the monthly plan fee?
Additional charges may apply if:
- A non-return fee will be charged if we don’t receive your defective device within 15 days of you receiving your replacement device.
- A non-return fee plus shipping and handling costs will be charged if you send us a device that is not the defective device under your plan.
- A non-return fee plus shipping and handling costs or an unlocking fee may be charged if the defective device we receive is screen locked or the activation lock is still active.
- A Replacement Service Fee is a claims processing fee that will be collected when your claim is approved. You will be charged this fee based on the make and model of your mobile device at time of purchase.
Can I cancel my Device Protection plan?
Yes, just call us at 1-877-737-2525. You can cancel your plan for any reason within the first 15 days and receive a full refund, as long as you haven’t requested and/or received a replacement device in that time. If you cancel after the first 15 days, you’ll receive a prorated refund of the plan monthly fee, minus the value of any replacement device you have received.
Are there any other ways my Device Protection plan could be cancelled?
Your plan can be cancelled if:
- Your payments were not made
- You did not adhere to the Terms and Conditions provided to you at the time of registration or to the terms of your Service Agreement. See your Device Protection Plan Terms and Conditions for more details.
- You committed fraud or misrepresentation in submitting a request for a replacement device.
- Your device was repaired by an unauthorized party.
Is my Device Protection plan transferrable?
No, your plan can’t be transferred to another person or device. Your plan only covers the device you have registered with Eastlink or your subsequent replacement device, provided by Assurant.
AppleCare+
Protect your new iPhone with AppleCare+. Get service and support directly from Apple experts, plus convenient options for repair and replacement.
AppleCare+ pricing:
AppleCare+ can be added when buying a new iPhone or within 60 days of purchase.|
iPhone Model |
AppleCare+ |
Screen & Back Glass Damage |
Other Damage |
|
iPhone 16e |
$169 |
$39 |
$129 |
|
iPhone 14, iPhone 15, iPhone 16 |
$199 |
$39* |
$129 |
|
iPhone 14 Plus, iPhone 15 Plus, iPhones 16 Plus |
$239 |
$39* |
$129 |
|
iPhone 16 Pro, iPhone 16 Pro Max |
$269 |
$39* |
$129 |
How AppleCare+ works:
Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for iPhone extends your coverage and adds up to two incidents of accidental damage protection every 12 months. Each incident is subject to a service fee of $39 for screen or back glass damage, or $129 for any other damage, plus applicable tax. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.
What AppleCare+ covers:
By adding AppleCare+, you’ll get:
- 24/7 priority access to Apple experts by online chat or phone.
- Mail-in repair: Mail in your iPhone using a prepaid shipping box provided by Apple.
- Carry-in repair: Take your iPhone to an Apple Store or other Apple Authorized Service Provider.
- Express Replacement Service.
Apple hardware coverage included:
With AppleCare+ for iPhone, Apple experts can help troubleshoot issues with your iPhone, iOS and iCloud, and Apple-branded apps, including:
- Your iPhone
- Battery
- Coverage for up to two incidents of accidental damage every 12 months, each subject to a service fee plus applicable tax.
Software support included:
AppleCare+ provides repair or replacement coverage, including both parts and labour, from Apple-authorized technicians. Service coverage includes:
- Using iOS and iCloud.
- Questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar.
- Connecting to wireless networks.
*See AppleCare+ Terms and Conditions for complete product details.
