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Credit check required to order

Before we can complete your purchase, we’ll need you to complete a credit and personal identification check for security purposes. To complete this, you’ll need:

  • Your primary address and contact information
  • Drivers’ License information
  • Government ID information
  • Your Social Insurance Number
  • Confirmation of your address for the past 12/mo

If you’d prefer not to proceed you can order your new phone and/or plan by calling us at 1 (888) 345-1111 or by visiting an Eastlink store.

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Online chat is available 9am to 7pm local time Monday to Friday, and 9am to 5pm local time on Saturday. Holiday hours may differ.

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Sales Questions

We're here to take your sales questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

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Tech Support

Chat with our Tech Support team from 8am-1am Monday to Sunday. You can also find answers to common questions on our Support website.

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Billing Questions

We're here to take your billing questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

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Three types of cookies are used on our website: required, functional, and advertising. While required cookies must remain active, you can choose whether to allow functional and advertising cookies. To decline a category of cookies, uncheck the applicable box.

Required cookies are needed for website functionality and cannot be switched off. One of these cookies remembers the region you select so you’ll see appropriate product information as you move through the website. The other cookies ensure the My Account section of the site works properly (one stores your My Account login information for the length of your visit, so you don’t have to reenter it each time you move to a different page in My Account. The other ensures information displays properly).

Functional cookies collect anonymous data about how our site is utilized (i.e., what types of devices and browsers are used to view our website, and how visitors move around our website). This data is used to enhance the quality and performance of our website.

These cookies record information (e.g., the products you view on our website) that allows us to tailor the Eastlink offers you see online and receive via email to your needs and interests. If these cookies are declined, you may still see and receive generic Eastlink ads.

For more information, read our Cookies and Targeted Advertising Policy.

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(Contact us: 6080 Young St., 5th floor, Halifax, NS, B3K 5L2 / www.eastlink.ca)